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Customer Service
Identify, Improve, Empower and Retain
your BEST Customer Service Agents.
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Experience the power of Conversational Intelligence
What is Chordia Conversational Intelligence?
Chordia uses cutting-edge AI to identify top-performing customer service agents, provide actionable insights, and boost overall performance. Our Conversational Intelligence solutions empower supervisors to enhance agent efficiency, optimize every interaction, and deliver outstanding service experiences.
Supercharged Contact Center in 3 Steps
- 1
Agent Evaluation
Provides real-time insights and feedback, enhancing agent performance and ensuring consistent, high-quality customer interactions.
- 2
Agent Assist
Delivers real-time guidance and support, empowering agents with the information and best practices they need to excel in every customer interaction.
- 3
Automated Support
Handles customer interactions autonomously, providing quick and accurate responses, improving efficiency, and ensuring consistent, high-quality service.
Get Everything In Real Time
Accurate Transcriptions
Instantly convert call audio into precise text for seamless analysis and documentation.
Actionable Knowledge
Provide agents with real-time, context-specific information to enhance customer interactions.
Supervisor Notifications
Alert supervisors instantly to critical issues, ensuring timely interventions.
Automated Note Taking
Enhance agent efficiency with automated note-taking, allowing agents to focus on customer engagement.
AI-Generated Responses
Equip agents with AI-driven suggested responses to handle inquiries swiftly and effectively.
Predictive Coaching
Leverages AI to guide agents towards the best outcomes by providing real-time, data-driven goals.
Advantages of AI
- 30%*
Reduction in Customer Service Costs
- * Conversational AI can reduce customer service costs by up to 30% by automating routine inquiries and allowing human agents to focus on more complex issues.
- * AI-powered chatbots and virtual assistants can handle up to 70% of customer requests without human intervention, significantly reducing workload and response times.
- 80%*
Increase in Customer Satisfaction
- * AI in customer service can increase customer satisfaction by 80% through faster resolution times and more personalized interactions.
- * Companies that use AI-driven omnichannel support report a 24% increase in customer satisfaction.
- * 64% of business owners believe AI improves customer relationships, enhancing retention and loyalty.
- 55%*
Increase in Productivity and Efficiency
- * AI tools can help call centers handle 55% more cases, improving overall productivity and efficiency.
- * Chatbots can save more than 2.5 billion hours of customer service time by 2023, allowing agents to focus on more critical tasks.
- * Businesses using conversational AI have seen a 47% increase in average order value, demonstrating the significant impact on sales and revenue.
Identify Your Best Customer Service Agents with Our No-Code Playground
Unlock Your Contact Center’s Potential
Get in touch to explore how our AI solutions can boost your agent performance and customer satisfaction.