Solutions

Transform Every Conversation Into Actionable Intelligence

Chordia gives you real-time visibility into the quality, compliance, and customer signals within every conversation. Our conversational intelligence engine delivers clear, actionable insight without the complexity of traditional CX platforms.

Quality Evaluation

Consistent, real-time insight into how your teams communicate

What it does

  • Evaluates the clarity, accuracy, and effectiveness of every interaction
  • Highlights coaching opportunities automatically
  • Detects friction, missed steps, and sentiment shifts
  • Surfaces patterns across teams and customer scenarios

How it works

  • Real-time and post-call evaluation
  • Understands the flow of the conversation, not just keywords
  • Scoring aligned to your quality model
  • Aggregated trends at agent, team, and organization levels

What you gain

  • Stronger, more consistent performance
  • Faster coaching cycles
  • Clear visibility into strengths and gaps
  • Less manual QA effort
Example of Chordia's Call Evaluation Criteria

Compliance Monitoring

Continuous oversight to reduce risk and protect your customers

What it does

  • Identifies required disclosures and sensitive language
  • Flags missed steps and risky statements
  • Tracks script adherence where needed
  • Captures evidence and timestamps automatically

How it works

  • Always-on analysis across every conversation
  • Customizable rules and severity levels
  • Evidence snippets for audits and reviews
  • Flexible logic that adapts to your internal guidelines

What you gain

  • Lower compliance exposure
  • Fewer escalations
  • Faster remediation
  • Confidence that every interaction meets your standards

Signal Intelligence

Understand what customers are saying—and why it matters

What it does

  • Identifies emerging themes, objections, and customer needs
  • Surfaces call drivers and operational bottlenecks
  • Detects shifts in sentiment and conversation patterns
  • Connects signals across large volumes of conversations

How it works

  • Learns from real interactions
  • Automatically tags and organizes conversation patterns
  • Shows trends over time
  • Provides clear insight for product, operations, and customer experience teams

What you gain

  • Better understanding of customer needs
  • Earlier detection of issues or opportunities
  • Faster, more informed decision-making
  • A clear view into what’s working—and what isn’t

Why It Works

Chordia is designed for clarity and real-world use:

  • Accurate insight without complex configuration
  • Simple for managers, supervisors, and agents
  • Real-time understanding of every interaction
  • Easy deployment with immediate value
  • Built to support voice, chat, SMS, and email as you grow

See Chordia in Action

Request a demo to experience how conversational intelligence can improve quality, strengthen compliance, and reveal the signals hidden inside your customer interactions.

Request a Demo
Copyright © Chordia 2025