Chordia Compass

Most interactions are never actually seen.

Every organization depends on interactions.

But most of what matters inside them is never fully seen.

Not because teams aren’t paying attention —

but because interactions are complex, fast, and context-dependent.

Small moments get missed:

• A step assumed but never stated
• Consent implied but not confirmed
• Confusion that surfaced briefly, then disappeared
• An escalation that happened earlier than anyone realized

When those moments stay hidden, teams rely on substitutes:

summaries, scores, dashboards, delayed reviews.

Compass exists to make those moments visible —

grounded in evidence, timing, and confidence.

Compass reveals what happened — not what was expected.

Compass does not start with a rubric or a score.

It starts with detection.

Detection of conditions that materially affect outcomes, risk, and responsibility.

Compass evaluates interactions by identifying conditions — observable states that occur (or fail to occur) within a conversation or workflow, such as:

• Next steps stated
• Consent obtained
• Escalation occurred
• Customer confusion unresolved

Each condition is:

• Detected directly from transcript evidence
• Anchored to specific moments in time
• Expressed with appropriate confidence

What emerges is not an opinion — but a record.

Evidence comes first.

Every Compass output is grounded.

That means:

• Exact transcript evidence
• Clear timestamps
• Reviewable reasoning
• Outputs that can be audited, challenged, or confirmed
• Outputs that stand up to audit, review, and external scrutiny

Nothing is hidden behind an abstract score.

If Compass detects something, it shows where it came from.

Confidence is shown — not assumed.

Real interactions are complex.

Ambiguity is unavoidable.

Compass makes uncertainty explicit by design:

• What is known
• What is likely
• What remains unclear

Compass doesn’t pretend to know everything.

It reveals exactly what can be known — and what cannot.

One truth framework for humans and AI.

Compass evaluates:

• Human agents
• AI agents
• Agentic workflows

Using the same condition-based framework.

This creates a shared understanding across:

• Human performance
• Automated decisions
• Blended workflows

As AI systems take on more responsibility, revealing what actually happened becomes non-negotiable.

Compass provides that foundation.

Designed for understanding — not performance theater.

Compass is not optimized for charts.

It is optimized for understanding — specifically, how investigators, reviewers, and operators reconstruct events.

You’ll see:

• Conditions instead of scores
• Evidence before aggregation
• Timelines instead of rollups
• Confidence indicators instead of false precision

The design reflects how humans investigate events — not how dashboards summarize them.

A foundation, not a feature.

Compass is a foundational evaluation system that supports:

• Quality measurement
• Compliance oversight
• Agent coaching
• AI governance
• Signal detection

As organizations grow more automated, Compass becomes the system that reveals interaction truth — across people, systems, and decisions.

The difference is felt immediately.

Teams using Compass don’t ask:

• “What did this score?”
  

They ask:

• “What actually happened?”
• “Where did this break down?”
• “What did we miss?”
• “How confident are we?”