Effective Date: December 26, 2025
These Terms of Use (“Terms”) govern access to and use of the Chordia platform, websites, applications, and related services (collectively, the “Services”), provided by Chordia, Inc. (“Chordia,” “we,” “us,” or “our”).
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.
Chordia provides software tools that analyze customer service conversations to generate insights related to quality, compliance, and customer signals. The Services may use artificial intelligence and automated processing to assist customers in reviewing and understanding interactions.
The Services are provided for informational and decision-support purposes only and do not replace human judgment.
You represent that you are authorized to access and use the Services on behalf of yourself or the organization you represent and that you have the authority to bind that organization to these Terms.
You agree to:
You may not use the Services to:
Your use of the Services is subject to our Privacy Notice, which describes how we collect, use, and protect information. Customer-provided data remains the property of the customer.
Chordia retains all rights, title, and interest in the Services, including software, algorithms, models, documentation, and content, except for customer-provided data.
You may not copy, modify, distribute, or create derivative works of the Services except as expressly permitted.
Outputs generated by the Services may be probabilistic and may contain errors or omissions. You acknowledge that AI-generated insights are not guarantees of accuracy or completeness.
You are responsible for reviewing outputs and determining their suitability for your use case.
The Services may integrate with or rely on third-party services. Chordia is not responsible for the availability, performance, or content of third-party services.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CHORDIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHORDIA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR DATA LOSS.
You agree to indemnify and hold harmless Chordia from claims arising out of your use of the Services, violation of these Terms, or violation of applicable laws.
Chordia may suspend or terminate access to the Services if you violate these Terms or misuse the Services.
Chordia may update these Terms from time to time. Continued use of the Services after updates constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of [State], without regard to conflict-of-law principles.
Questions regarding these Terms may be directed to:
legal@chordia.ai
