Effective Date: December 26, 2025
This Privacy Notice explains how Chordia, Inc. (“Chordia,” “we,” “us,” or “our”) collects, uses, and protects information in connection with our websites, applications, and services (collectively, the “Services”).
Chordia provides a business-to-business software platform that analyzes customer service conversations on behalf of its customers. This Privacy Notice applies to information processed when customers and authorized users access or use the Services.
We may process the following categories of information:
We process information to:
The Services use automated processing and artificial intelligence to analyze customer conversations and generate insights. These processes evaluate conversation structure, content, and patterns to support quality monitoring, compliance review, and signal detection.
AI-generated outputs are derived solely from customer-provided data and are intended for decision-support purposes. Customers remain responsible for reviewing outputs and determining appropriate actions.
Customer-provided data remains the property of the customer. Chordia processes such data solely to provide the Services in accordance with customer instructions and applicable agreements.
Chordia does not use customer data to train models across customers.
We may use cookies and similar technologies to support security, prevent fraud, maintain sessions, save preferences, and enable basic site analytics. These technologies are not used to sell customer data or target advertising based on customer conversation content.
We may share information:
Chordia does not sell personal information or customer conversation data.
Information processed through the Services may be transferred to and processed in countries other than where you are located. Where required by applicable law, Chordia takes steps designed to ensure appropriate safeguards for such transfers.
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on customer configuration, contractual requirements, and applicable law.
Depending on your location, you may have rights regarding access, correction, or deletion of personal information. Requests relating to customer-provided data should generally be directed to the customer that controls the data.
Where appropriate, Chordia may assist customers in responding to verified requests.
The Services are not directed to children, and Chordia does not knowingly collect personal information from individuals under 18 years of age.
There is currently no standardized technology for recognizing or implementing Do-Not-Track signals. Accordingly, the Services do not respond to Do-Not-Track browser settings.
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. Updates will be indicated by an updated effective date.
Questions regarding this Privacy Notice may be directed to:
legal@chordia.ai or support@chordia.ai
Chordia, Inc.
2503D N Harrison St #13
Arlington, VA 22207
United States
