Privacy Notice

This Privacy Notice explains how Chordia, Inc. (“Chordia,” “we,” “us,” or “our”) collects, uses, and protects information in connection with our websites, applications, and services (collectively, the “Services”).

Chordia provides business-to-business software that analyzes customer conversations on behalf of its customers. This Privacy Notice applies to information processed when customers and authorized users access or use the Services.

We may process the following categories of information:

• Customer-Provided Conversation Data: Audio recordings, transcripts, text, metadata, and related information submitted, uploaded, or streamed to the Services at the direction of customers
• Account and Contact Information: Names, business email addresses, and contact details associated with user accounts
• Usage and Technical Data: Log data, IP addresses, device information, and interaction data related to use of the Services
• Website and Cookie Data: Information collected through cookies and similar technologies used to support basic site functionality, security, and analytics

We process information to:

• Provide, operate, and maintain the Services
• Analyze conversations to generate quality, compliance, and customer insights
• Support system security, reliability, and performance
• Respond to inquiries and provide customer support
• Improve and develop the Services in a controlled manner
• Measure the effectiveness of our marketing campaigns and deliver relevant advertising through third-party platforms

The Services use automated processing and artificial intelligence to analyze customer conversations and generate insights. These processes evaluate conversation structure, content, and patterns to support quality monitoring, compliance review, coaching recommendations, and signal detection.

AI-generated outputs are derived solely from customer-provided data and are intended for decision-support purposes. Customers remain responsible for reviewing outputs and determining appropriate actions.

Customer-provided data remains the property of the customer. Chordia processes such data solely to provide the Services in accordance with customer instructions and applicable agreements.

Chordia does not use customer data to train models across customers.

We use cookies and similar technologies on our website for the following purposes:

• Strictly Necessary Cookies: Required for the website to function. These enable core features like page navigation and secure access. They do not store personally identifiable information and cannot be disabled.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering preferences. These may be set by us or by third-party providers.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information anonymously. Providers may include Google Analytics.
• Marketing Cookies: Used to measure the effectiveness of our advertising campaigns and deliver relevant content on other platforms. These cookies may be set by advertising partners, including Google Ads, and may share information about your activity on our site with those partners. If you disable these cookies, you will still see ads, but they will not be personalized. When you first visit our website, a cookie consent banner allows you to accept all cookies, reject non-essential cookies, or customize your preferences by category. You can change your preferences at any time by clicking "Cookie Preferences" in our website footer. We do not use cookies to target advertising based on customer conversation content processed through our product, Compass. Advertising cookies relate only to website visitor activity, not to data processed within the Services.

We may share information:

• With service providers and subprocessors that support hosting, infrastructure, and operations
• With third-party advertising and analytics providers (such as Google) to measure campaign performance and deliver relevant advertising, subject to your cookie preferences
• To comply with applicable laws, regulations, or lawful requests
• In connection with a corporate transaction such as a merger, acquisition, or asset sale

Chordia does not sell personal information or customer conversation data.

Information processed through the Services may be transferred to and processed in countries other than where you are located. Where required by applicable law, Chordia takes steps designed to ensure appropriate safeguards for such transfers.

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on customer configuration, contractual requirements, and applicable law.

Depending on your location, you may have rights regarding access, correction, or deletion of personal information. Requests relating to customer-provided data should generally be directed to the customer that controls the data.

Where appropriate, Chordia may assist customers in responding to verified requests.

California residents may have additional rights under the CCPA/CPRA, including the right to opt out of the sharing of personal information for advertising purposes. See the "Your Privacy Choices" section below.

When you visit our website, we may use cookies and similar technologies from third-party advertising and analytics services, including Google Analytics and Google Ads, to measure the performance of our marketing campaigns, understand how visitors use our site, and deliver relevant advertising on other platforms. Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), using advertising cookies that share data with third-party advertising platforms may be considered a "sale" or "sharing" of personal information. You have the right to opt out of this activity. To opt out, click "Your Privacy Choices" on our website footer and disable "Marketing" cookies. Your preference will be saved and applied immediately. Under the General Data Protection Regulation (GDPR), we activate advertising and analytics cookies only after obtaining your consent through our cookie banner. For questions about your privacy choices, contact us at legal@chordia.ai.

The Services are not directed to children, and Chordia does not knowingly collect personal information from individuals under 18 years of age.

There is currently no standardized technology for recognizing or implementing Do-Not-Track signals. Accordingly, the Services do not respond to Do-Not-Track browser settings.

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. Updates will be indicated by an updated effective date.

Questions regarding this Privacy Notice may be directed to:
legal@chordia.ai or support@chordia.ai

Chordia, Inc.
2503D N Harrison St #13
Arlington, VA 22207
United States