Introducing Natural Language Querying: A Faster Way to Get Answers from Chordia

Understanding your customer conversations shouldn’t require complex filters, dashboards, or advanced reporting skills. Most of the time, you just want to ask a question — and get a clear answer.

Today, we’re excited to introduce a new capability in Chordia: natural language querying.

You can now type questions in plain English, and Chordia will search across your conversations to surface the trends, patterns, and insights you’re looking for.

1. Ask Questions the Way You Think

Instead of building filters or navigating menus, you can now type queries like:

• “Which agents had the most improvement this week?”
• “Show me conversations where customers were confused about pricing.”
• “What are the most common objections we’re hearing this month?”
• “How often are disclosures being missed?”

No syntax. No setup. Just ask.

Chordia interprets the question and retrieves the most relevant insights in seconds.

2. A Smarter Way to Explore Your Conversations

Every organization has thousands of customer interactions, but finding the right insight can be slow. Natural language querying solves this by allowing you to explore patterns instantly.

The system understands:

• people (agents, teams, customers)
• behaviors (confusion, objections, missed steps)
• scenarios (billing issues, onboarding, cancellations)
• quality and compliance criteria
• trends over time

The result is a far more intuitive way to work with your data.

3. Built on the Same Principles of Clarity and Simplicity

Like everything in Chordia, this feature is designed to feel effortless.

• No training required
• No dashboards to learn
• No technical expertise needed

If you can type a question, you can use it.

This keeps the focus where it belongs: understanding what’s happening in your conversations.

4. Turn Questions Into Action

Natural language querying isn’t just about finding answers — it’s about enabling teams to move faster.

With this feature, supervisors and leaders can:

• identify emerging issues immediately
• surface coaching opportunities
• understand customer needs more clearly
• spot compliance risks earlier
• track performance without manual digging

It makes your conversations searchable in a way that finally feels natural.

5. What’s Coming Next

This is just the beginning.

Upcoming enhancements will include:

• saved queries for quick access
• automated alerts from frequent questions
• visual summaries for complex queries
• deeper drill-down into conversational patterns

We’re building toward a world where every conversation insight is just a question away.

Why This Matters

Organizations want clarity, not complexity. Natural language querying helps teams get the information they need instantly, offering a faster path to understanding quality, compliance, and customer trends across every interaction.

It turns your entire conversation history into a resource you can explore effortlessly — one question at a time.