Every customer conversation contains more than what's on the surface. An agent closing a call without confirming next steps. A customer mentioning a competitor for the first time. A required disclosure that was never stated. These moments happen thousands of times a day across your operation — and most of them go unnoticed.
Compass identifies these moments automatically. We call them signals: specific behavioral and intent patterns grounded in what actually happened during the interaction, not keyword matches or sentiment guesses. Each signal evaluates the structure of the conversation — what was said, in what context, and what it means for quality, compliance, or customer intent.
Compass currently evaluates 134 signals across three domains: quality monitoring, compliance monitoring, and signal intelligence. Every interaction is analyzed. Every signal is tracked. Browse the full library below.
