Thomas advises Chordia on lending operations, compliance, and contact center quality. He brings over two decades of experience across regulated environments, with deep expertise in oversight, controls, and operational execution.
His background spans lending operations, customer management, quality programs, and process design, with a particular focus on aligning compliance requirements with real-world contact center workflows. Thomas helps teams improve consistency, accountability, and customer experience by connecting people, process, and technology.
Chordia is led by experienced operators and advised by leaders across conversational AI, customer experience, and enterprise software.
Explore how Chordia turns real conversations into measurable quality, compliance, and customer insight.