Partial compliance occurs when a call meets some compliance requirements but not all of them, such as delivering a disclosure but skipping a required verification step or using incomplete wording. It is different from full compliance because the interaction still contains gaps that can matter in audits, disputes, or customer outcomes.
Operationally, partial compliance can be hard to spot because the call may sound “mostly right” and may even satisfy basic QA scoring. It matters because missing a single required element can trigger regulatory exposure, chargebacks, complaint escalation, or the need to re-contact the customer to correct the record.
Tracking partial compliance helps leaders identify which specific steps are most frequently missed, whether the issue is training, script design, system prompts, or time pressure. It also supports targeted coaching and process fixes that reduce repeat errors without overcorrecting agents who are already following most of the policy.
