Automatically monitor disclosures, required statements, and risky language—whether it’s a call, email, SMS, or chat message.
Missed disclosures, risky language, and edge cases often repeat quietly across interactions until they’re surfaced at scale.
Compliance, risk, and quality leaders responsible for oversight in regulated or high-risk customer interactions.
Compliance teams are expected to ensure consistent adherence across a high volume of interactions, often with limited resources. Common challenges include:
Compliance risk surfaces in specific moments within conversations, including:
Chordia enables scalable monitoring by identifying where required behaviors were met, where they were missed, and where language indicates elevated risk. Instead of relying solely on manual QA, teams gain broader coverage and faster insight into potential compliance issues.
This supports earlier intervention, clearer documentation, and more defensible oversight.
If you want to see how AI call quality monitoring fits into your operation—and what changes when every call is visible—we can walk through it using your criteria and real examples.
