• Start with voice recordings or live calls
• Add chat, email, or SMS when you’re ready
• Optional real-time streaming for in-call evaluation
• Simple setup with minimal lift from your team

Chordia fits into your existing environment without requiring new systems or large integrations.

• Transcribes conversations with high accuracy
• Understands the flow and structure of the interaction
• Identifies key moments: questions, responses, steps, objections, disclosures
• Separates customer and agent behaviors automatically
  

This gives you a clear, context-aware picture of how each conversation unfolds.

• Measures clarity, accuracy, effectiveness, and empathy
• Highlights what went well and what needs improvement
• Links evaluations to your own quality criteria
• Aggregates trends at agent, team, and program levels
  

Everyone sees the same standard — no bias, no guesswork.

• Detects required disclosures and sensitive statements
• Flags missing steps or risky moments automatically
• Captures evidence for audits and coaching
• Configurable rules for your internal guidelines
  

Issues surface immediately so you can respond quickly.

• Finds recurring themes, objections, and friction points
• Shows what customers ask for most
• Spots early signs of operational issues
• Tracks sentiment and conversation patterns over time
  

You get insight into what customers are saying — and why it matters.

• Clear summaries for supervisors
• Trends and patterns for operations
• Coaching moments delivered automatically
• Optional real-time assist for agents
  

Insight isn’t helpful unless it drives action, so Chordia makes the next step obvious.

• Begin with recorded conversations
• Add real-time evaluation later
• Expand to new channels without rework
• Configure quality and compliance rules as you evolve
  

Chordia is designed to improve over time alongside your team.