News

Compass users can now create custom scoring objectives through an interactive chat workflow. Compass acts as a scoring consultant - pulling real calls, drafting rubrics in your language, testing against actual conversations, and flagging statistical problems before anything goes live.

Chordia launches Compass, a truth-first interaction analysis engine that replaces QA scorecards with evidence-based understanding. Over 300 behavioral signals, patent-pending Agent Lift scoring, and full support for human and AI agent evaluation. Available now.

Compass now includes an intelligent transcription layer that automatically corrects speech-to-text errors using each client's business context.

Chordia closes its pre-seed round backed by CAV Angels, Talok Capital, and Virginia Venture Partners. CEO Mehul Vora named DCA Live 2025 Star Entrepreneur; CTO Joel Wilson named to Voice AI 100.

Chordia co-founder and CEO Mehul Vora has been selected for the Mindshare 2026 cohort, joining 55 founders chosen from over 125 nominations.

Compass users can now create scheduled, recurring AI-driven reports directly from the Insights chat — turning any question into an automated task that runs on a schedule and flags what changed.

Chordia's CTO makes the case for replacing opinion-based sampling with evidence-based evaluation in a new article for Call Center Times.

Chordia's Compass becomes the first conversation intelligence platform to support Model Context Protocol (MCP), giving contact center teams open, standardized access to quality evaluations, behavioral signals, and interaction analytics through any AI tool.

Joel Wilson and Sarah Andrew Wilson recognized among the top leaders and pioneers in voice AI over the past decade.

Chordia announces investment from Evan Buhler and Talok Capital, reinforcing its mission to help contact center agents become more effective.

Chordia welcomes David Meredith — former CEO of Everbridge and Boomi, and current board director at Riskified — as an advisor.

Chordia was one of six finalists selected to present at the Galant Challenge, one of the nation's premier university startup pitch competitions at UVA's McIntire School of Commerce.