Track upsell attempts, purchase intent, objection handling effectiveness, retention save attempts, and value positioning — the signals that drive revenue conversations.
Revenue opportunities pass through contact centers every day — in service calls, billing inquiries, and support interactions that nobody thinks of as "sales." A customer comparing alternatives during a troubleshooting call is a retention moment. A billing inquiry where the customer asks about a higher tier is an upsell moment. Most of these go unrecognized because the operation isn't instrumented to see them.
Compass makes revenue conversations visible wherever they happen. Not by turning service agents into salespeople, but by identifying the moments where commercial awareness and retention behavior matter — and evaluating whether they're happening.
By the time a customer calls to cancel, the retention window is almost closed. The real retention opportunities are in the calls that precede cancellation — the billing dispute where the agent didn't offer alternatives, the service issue where nobody mentioned the customer's loyalty, the product inquiry that got a scripted response instead of genuine engagement.
Compass identifies these moments across every interaction, giving revenue and retention teams visibility into the upstream conversations where commercial outcomes are determined.
The signals below detect revenue-impacting behaviors and retention opportunities across every interaction.
