Chordia is the company behind Compass, a conversation intelligence product that evaluates every customer conversation across calls, emails, chats, video, and support tickets for quality, compliance, coaching, and patterns worth acting on.
Every organization captures thousands of customer conversations each month. Until recently, using that information at scale meant sampling a fraction and hoping it was representative.
A complete, continuous record of every customer interaction from first touch to renewal, plus the intelligence to automatically reveal what truly matters.
Compass processes 100% of conversations across every channel and tool you use.
Compass connects every interaction into one evidence-backed thread per customer.
Compass reveals the patterns, risks, and opportunities that shape customer outcomes and business performance.
Compass delivers findings and recommendations to every customer-facing team in your organization.
Everyday conversations become insight leaders can act on immediately without disrupting how teams already work.
A set of principles that make conversation intelligence usable in real operations.
Evidence over opinion
Every finding traces back to a specific moment in a conversation.
Clarity over complexity
Teams see what happened and why, without needing a training session.
Progress over process
Start small, get useful output quickly, expand when results justify it.
Partnership over tickets
When clients need something changed, we move with urgency.
Breadth over silos
One product across every channel and every customer-facing team.
Mehul Vora
Co-Founder, CEO
Joel Wilson
Co-Founder, CTO
Sarah Andrew Wilson
Co-Founder
Noelle Mendez-Villamil
Chief Marketing Officer
David Meredith
Former CEO, Everbridge and Boomi
Mark Godley
CEO, LeadGenius
Venkat Nagaswamy
COO, RudderStack
