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Product Innovation
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Product Innovation

Compass Insights V3 Turns Plain-English Questions Into Full Investigations Across Every Channel

August 17, 2026

Compass Insights V3 lets any user ask a question in plain English and get an answer grounded in real conversation data across every channel Compass listens to. It runs a full investigation in one prompt, and it does it 6x faster than V2. Available now for all customers.

Product Innovation

Compass Journeys and the Customer Thread: One View of Every Conversation, Across Every Channel

August 13, 2026

Compass Journeys weaves every conversation a customer has had with your business into a single connected view called the Customer Thread. From first touch to renewal, across every channel and every team, every interaction is linked to its transcript, its outcome, and the evidence inside it. Available now.

Product Innovation

Compass Now Connects POS Transactions to the Conversations That Produced Them

August 11, 2026

Compass now attaches every POS transaction to the conversation that led to it, across every channel where your conversations live. Retail, hospitality, and services teams can see which conversation behaviors drive revenue, and which just sound good on a scorecard. Live today across the major cloud POS systems.

Product Innovation

Compass Ships Pre-Built Policy Templates for Regulated Industries

May 22, 2026

Compass now ships 16 pre-built policy templates with 63 ready-to-use compliance and operational policies. Teams in financial services, healthcare, collections, and other regulated verticals can enable industry-standard monitoring in minutes.

Product Innovation

Compass Now Builds Entity Knowledge Graphs From Your Conversations

May 13, 2026

An extension of Contextual Entity Resolution, Compass now automatically maps the people, places, products, and concepts that matter most to your business, and tracks how they connect across every conversation.

Product Innovation

Compass Now Lets You Define What Good Means - Through Conversation

April 28, 2026

Compass users can now create custom scoring objectives through an interactive chat workflow. Compass acts as a scoring consultant - pulling real calls, drafting rubrics in your language, testing against actual conversations, and flagging statistical problems before anything goes live.

Product Innovation

Compass Learns How Your Team Coaches - Automatically

April 21, 2026

Compass now synthesizes supervisor feedback into structured coaching knowledge and applies it to every future interaction evaluation. No configuration required - leave feedback, and the system learns.

Product Innovation

Introducing Compass - Truth-First Analysis for Every Customer Conversation

April 20, 2026

Chordia launches Compass, a truth-first interaction analysis engine that replaces QA scorecards with evidence-based understanding. Over 300 behavioral signals, patent-pending Agent Lift scoring, and full support for human and AI agent evaluation. Available now.

Product Innovation

Compass Adds Contextual Entity Resolution for Cleaner Transcripts and More Accurate Scoring

April 6, 2026

Compass now includes an intelligent transcription layer that automatically corrects speech-to-text errors using each client's business context.

Company

Chordia Closes Pre-Seed Round, Cofounders Earn Industry Recognition

April 1, 2026

Chordia closes its pre-seed round backed by CAV Angels, Talok Capital, and Virginia Venture Partners. CEO Mehul Vora named DCA Live 2025 Star Entrepreneur; CTO Joel Wilson named to Voice AI 100.

Recognition

Chordia CEO Mehul Vora Selected for Mindshare 2026 Cohort

March 23, 2026

Chordia co-founder and CEO Mehul Vora has been selected for the Mindshare 2026 cohort, joining 55 founders chosen from over 125 nominations.

Product Innovation

Compass Introduces Recurring Tasks in Insights

March 17, 2026

Compass users can now create scheduled, recurring AI-driven reports directly from the Insights chat - turning any question into an automated task that runs on a schedule and flags what changed.

Recognition

Joel Wilson on Why QA Scorecards Are Holding Contact Centers Back

March 17, 2026

Chordia's CTO makes the case for replacing opinion-based sampling with evidence-based evaluation in a new article for Call Center Times.

Product Innovation

Compass Adds MCP Support - First in Conversation Intelligence

March 16, 2026

Chordia's Compass becomes the first conversation intelligence platform to support Model Context Protocol (MCP), giving contact center teams open, standardized access to quality evaluations, behavioral signals, and interaction analytics through any AI tool.

Recognition

Chordia Cofounders Named to the Voice AI 100

March 10, 2026

Joel Wilson and Sarah Andrew Wilson recognized among the top leaders and pioneers in voice AI over the past decade.

Company

Chordia Welcomes Talok Capital as Investor

March 2, 2026

Chordia announces investment from Evan Buhler and Talok Capital, reinforcing its mission to help contact center agents become more effective.

Company

David Meredith Joins Chordia as Advisor

July 1, 2025

Chordia welcomes David Meredith, former CEO of Everbridge and Boomi and current board director at Riskified, as an advisor.

Company

Chordia Selected for the 2025 Galant Challenge at UVA

April 23, 2025

Chordia was one of six finalists selected to present at the Galant Challenge, one of the nation's premier university startup pitch competitions at UVA's McIntire School of Commerce.

Product Innovation

Compass Insights V3 Turns Plain-English Questions Into Full Investigations Across Every Channel

August 17, 2026

Compass Insights V3 lets any user ask a question in plain English and get an answer grounded in real conversation data across every channel Compass listens to. It runs a full investigation in one prompt, and it does it 6x faster than V2. Available now for all customers.

Product Innovation

Compass Journeys and the Customer Thread: One View of Every Conversation, Across Every Channel

August 13, 2026

Compass Journeys weaves every conversation a customer has had with your business into a single connected view called the Customer Thread. From first touch to renewal, across every channel and every team, every interaction is linked to its transcript, its outcome, and the evidence inside it. Available now.

Product Innovation

Compass Now Connects POS Transactions to the Conversations That Produced Them

August 11, 2026

Compass now attaches every POS transaction to the conversation that led to it, across every channel where your conversations live. Retail, hospitality, and services teams can see which conversation behaviors drive revenue, and which just sound good on a scorecard. Live today across the major cloud POS systems.

Product Innovation

Compass Ships Pre-Built Policy Templates for Regulated Industries

May 22, 2026

Compass now ships 16 pre-built policy templates with 63 ready-to-use compliance and operational policies. Teams in financial services, healthcare, collections, and other regulated verticals can enable industry-standard monitoring in minutes.

Product Innovation

Compass Now Builds Entity Knowledge Graphs From Your Conversations

May 13, 2026

An extension of Contextual Entity Resolution, Compass now automatically maps the people, places, products, and concepts that matter most to your business, and tracks how they connect across every conversation.

Product Innovation

Compass Now Lets You Define What Good Means - Through Conversation

April 28, 2026

Compass users can now create custom scoring objectives through an interactive chat workflow. Compass acts as a scoring consultant - pulling real calls, drafting rubrics in your language, testing against actual conversations, and flagging statistical problems before anything goes live.

Product Innovation

Compass Learns How Your Team Coaches - Automatically

April 21, 2026

Compass now synthesizes supervisor feedback into structured coaching knowledge and applies it to every future interaction evaluation. No configuration required - leave feedback, and the system learns.

Product Innovation

Introducing Compass - Truth-First Analysis for Every Customer Conversation

April 20, 2026

Chordia launches Compass, a truth-first interaction analysis engine that replaces QA scorecards with evidence-based understanding. Over 300 behavioral signals, patent-pending Agent Lift scoring, and full support for human and AI agent evaluation. Available now.

Product Innovation

Compass Adds Contextual Entity Resolution for Cleaner Transcripts and More Accurate Scoring

April 6, 2026

Compass now includes an intelligent transcription layer that automatically corrects speech-to-text errors using each client's business context.

Product Innovation

Compass Introduces Recurring Tasks in Insights

March 17, 2026

Compass users can now create scheduled, recurring AI-driven reports directly from the Insights chat - turning any question into an automated task that runs on a schedule and flags what changed.

Product Innovation

Compass Adds MCP Support - First in Conversation Intelligence

March 16, 2026

Chordia's Compass becomes the first conversation intelligence platform to support Model Context Protocol (MCP), giving contact center teams open, standardized access to quality evaluations, behavioral signals, and interaction analytics through any AI tool.

Company

Chordia Closes Pre-Seed Round, Cofounders Earn Industry Recognition

April 1, 2026

Chordia closes its pre-seed round backed by CAV Angels, Talok Capital, and Virginia Venture Partners. CEO Mehul Vora named DCA Live 2025 Star Entrepreneur; CTO Joel Wilson named to Voice AI 100.

Company

Chordia Welcomes Talok Capital as Investor

March 2, 2026

Chordia announces investment from Evan Buhler and Talok Capital, reinforcing its mission to help contact center agents become more effective.

Company

David Meredith Joins Chordia as Advisor

July 1, 2025

Chordia welcomes David Meredith, former CEO of Everbridge and Boomi and current board director at Riskified, as an advisor.

Company

Chordia Selected for the 2025 Galant Challenge at UVA

April 23, 2025

Chordia was one of six finalists selected to present at the Galant Challenge, one of the nation's premier university startup pitch competitions at UVA's McIntire School of Commerce.

Recognition

Chordia CEO Mehul Vora Selected for Mindshare 2026 Cohort

March 23, 2026

Chordia co-founder and CEO Mehul Vora has been selected for the Mindshare 2026 cohort, joining 55 founders chosen from over 125 nominations.

Recognition

Joel Wilson on Why QA Scorecards Are Holding Contact Centers Back

March 17, 2026

Chordia's CTO makes the case for replacing opinion-based sampling with evidence-based evaluation in a new article for Call Center Times.

Recognition

Chordia Cofounders Named to the Voice AI 100

March 10, 2026

Joel Wilson and Sarah Andrew Wilson recognized among the top leaders and pioneers in voice AI over the past decade.

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