Conversation Compliance
Most compliance tools check
if a phrase appeared.
Compass checks
if it appeared in time.

Every required disclosure and prohibited phrase, checked against not just whether it happened but when.

The problem

Compliance risk lives in the edge cases: escalations, improvised promises on a sales call, support agents under pressure. Sampling misses them and a keyword check can't tell if a disclosure came before or after the moment it mattered.

What this looks like today

  • A disclosure that landed two minutes late looks identical to one on time.
  • The 2% of calls that get reviewed are rarely the ones with the real risk.
  • A sales rep guarantees a discount to close a deal. No one catches it until it reaches fulfillment.

How Compass approaches it

Checks when, not just what

A late disclosure isn't the same as an on-time one. Compass checks both whether it happened and when.

Provides confidence scores, not guesses

Every flag carries a confidence score. Low-confidence cases route to human review, not a false alarm.

Built for the edge cases

Escalations, improvised moments, and exceptions get the same scrutiny as routine interactions.

An audit trail, not a dashboard

Every flag and every clear pass traces to a specific moment in the conversation. When someone asks how you know, there's an answer.

Same rules for humans and AI

AI agents get checked against the same disclosures and timing rules as human agents.

Compass checks every conversation against the compliance requirements you define.

Define your requirements

Required disclosures, identity checks, escalation triggers, pricing commitments, or start from a built-in policy.

See exactly what was missed

When a requirement isn't met, Compass shows the specific moment in a conversation and what should have happened, not a vague flag.

Catch patterns before they become problems

One missed disclosure is a coaching conversation. The same miss across half your team is a process problem. Compass surfaces both.

Checks you can trust. Evidence you can show.

Traditional Approach

  • Relies on training and spot checks to catch what goes wrong
  • No way to verify whether requirements were met on conversations
  • Issues surface when they have already escalated

The Compass Approach

  • Every conversation checked against every requirement, automatically
  • Every finding is tied to the moment it happened, not a summary or score
  • Gaps surface as they occur, not weeks later

A miss is a moment. A pattern is a problem.

Patterns tracked over time

Fire rate trends show whether a gap is a one-off or becoming a habit.

Every signal, scored

Each required behavior is tracked as its own signal, not a single pass/fail check.

Confidence scored, not guessed

Outcome correlation shows how much a signal matters, with the data behind it.

Compliance risk lives across the organization.

You shouldn't have to hope your team is following the rules. You should know.
See it work on your own conversations. No commitment required.
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