Every required disclosure and prohibited statement is verified in context across every conversation your team handles. When the examiner asks, the evidence is there.
Your agents deliver disclosures on every account-opening call. But did they land before the customer committed?
Compass verifies when each disclosure was delivered relative to the moment it was required.
Did the agent verify authorization before discussing PHI with a third party?
Compass checks the sequence on every interaction and flags the ones where verification came too late.
One agent skipping a suitability disclosure is a coaching moment. The same gap across a team is systemic.
Compass separates the individual miss from the pattern, so you know whether to retrain or fix a process.
Escalations, improvised promises, and agents under pressure. Compass evaluates every one with the same rigor.
A commitment made in an email carries the same exposure as one made on a call. With Compass, every channel, same requirements.
As AI handles more conversations, the compliance surface grows. Compass applies the same rules to both.
Test a new rule against past conversations before it affects a single live interaction.
The pattern, the affected agents, the root cause, and the exposure arrive together. No two-week analysis.
Every score traces to the exact moment that produced it. Disagreements get settled with evidence.
Pull every conversation matching a requirement, with the timestamp and transcript for each.
TCPA outbound calling, PCI-DSS payment handling, and government entity standards. Consent, secure data handling, and public accountability.
Banking and lending, healthcare patient access, insurance claims, collections compliance, utilities, telecom retention, and property management.
QA baseline, sales integrity, data privacy, escalation protocol, new hire onboarding, accessibility and inclusion, SLA compliance, and BPO operations.
