"Which reps dropped in resolution rate last week?"
"Show me conversations where we quoted price before understanding the customer's need."
"What's driving churn risk this month?"
Your data has always been able to answer these questions. No dashboard ever has.
Compass Insights V3 does.
Ask a question in plain English, get an answer grounded in real conversation data across every channel Compass listens to: CCaaS, CRM, email, help desk, video, VoIP.
These aren't lookups. They're investigations. V3 identifies the segment, pulls the relevant conversations, evaluates what happened in each one, and ranks the result by whatever you asked for. All in one prompt.
V3 handles a full investigation in a single prompt, and it does it 6x faster than V2. Ask a question, get a ranked, evidence-backed answer in seconds. No SQL. No filters. No handoffs to a data team.
Pattern-hunting becomes a conversation. Edge-case discovery becomes a one-line question. Coaching prep collapses from hours to minutes.
Most conversation intelligence tools hand you a dashboard and wish you luck. The people closest to the business, supervisors, ops leaders, sales managers, spend more time building reports than acting on them. The insight is trapped behind SQL, filters, and a data team that has other priorities.
V3 removes that gap. The person with the question is the person who gets the answer. In seconds, not weeks.
Compass Insights V3 is live today for all Compass customers.
Compass gives your team a full understanding of your customers. One Customer Thread, every conversation, every channel. Learn more at chordia.ai.
